Shipping & Returns Policy
Delivery Policy
1. General Information
All orders are subject to product availability. If an ordered item is not fillable at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada and the continental US. Any shipments outside these areas are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
6. United States Duties & Taxes
US shipments may be subject to import taxes, customs duties and fees, which are applied once a shipment reaches the recipient’s country. Any tariffs, duties, taxes and customs charges must be paid by you the recipient. Weldershelper does not have control of these charges and cannot estimate these charges. Also be advised that customs policies, tariffs and taxes vary from state to state. Please contact your local customs office for information on what these charges may be.
US customs procedures are beyond Weldershelper’s control and may also delay your shipping times. Weldershelper does not have control over the time it may take US customers to process your delivery.
Sales tax is charged according to the province or territory to which the item is shipped.
7. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at admin@weldershelper.com.
8. Questions
If you have any questions about the delivery and shipment or your order, please contact us at admin@weldershelper.com.
Return Policy
1. Returns
DO NOT ship back any items without first contacting us to request a Return Goods Authorization (RGA number). To request an RGA number, please contact us at admin@weldershelper.com. We will not process any returns that are shipped back to us without an RGA number.
We ONLY accept returns with an RGA number and only on unused, unopened items in the original packaging within 15 days of your purchase with receipt or proof of purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
All returned items are subject to inspection and returns may be denied. If we accept a return it may be subject to a restocking charge of 25% to 90%
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Please note, shipping charges are not refundable. Costs of shipping a return item back to weldershelper is the responsibility of the purchaser.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at admin@weldershelper.com.
2. Exchanges
DO NOT ship back any items without first contacting us to request a Return Goods Authorization (RGA number). To request an RGA number, please contact us at admin@weldershelper.com. We will not process any exchanges that are shipped back to us without an RGA number.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at admin@weldershelper.com with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Please note, shipping charges on items sent back to weldershelper.com must be paid for by the customer. Costs of shipping a replacement item from weldershelper to the customer also will be the responsibility of the customer.
2a. What if my machine is defective?
You may contact us about a machine defect within the manufacturer’s warranty period. Email admin@weldershelper.com for assistance on getting a machine repaired under the manufacturer’s factory warranty policy at an authorized service facility. The customer is responsible for the transport of the machine to and from the service facility.
3. Exceptions
Some items are non-refundable and non-exchangeable. These include: any used or opened item.
4. Shipping
To return the item you purchased, please email admin@weldershelper.com.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
